Attach the mount to your windshield, route the power cable along the trim to your 12V socket or fuse box, insert a microSD card, and power on. Most installations take under 20 minutes. Refer to our Installation Guide for step-by-step instructions with diagrams.

All JADOCAM dash cams come with a 12V car adapter that plugs into your vehicle's accessory socket. For parking mode, a hardwire kit (sold separately) is required to connect directly to the fuse box.

Yes. JADOCAM dash cams are designed for self-installation and require no special tools. A full installation guide with diagrams is included in the box and available on our website.

Yes. The package includes a 12V power adapter with a 3–4 meter cable, the rear camera cable (for dual-channel models), mounting hardware, and all necessary accessories. A hardwire kit for parking mode is sold separately.

Depending on the model, JADOCAM dash cams record at 1080p Full HD, 2K QHD, or 4K Ultra HD on the front channel. Rear cameras typically record at 1080p Full HD. Check individual product pages for exact specifications.

Parking mode keeps your dash cam recording even when your engine is off. It uses motion and impact sensors to trigger recording only when needed, conserving storage space. A hardwire kit is required to keep the camera powered in parking mode.

We recommend a UHS-I or Class 10 microSD card (32GB–256GB). At 4K resolution, a 128GB card stores approximately 4–5 hours of footage. The camera uses loop recording — when the card is full, the oldest footage is overwritten automatically.

Most JADOCAM models include built-in GPS that records your location and speed alongside the video footage. GPS data is embedded in the video file and can be viewed in the app or on a compatible player.

Yes. All JADOCAM dash cams include a built-in microphone for audio recording. Audio recording can be disabled from the settings menu or the app if preferred.

JADOCAM Wi-Fi-enabled models use the JADOCAM app, available free on the App Store (iOS 12 and above) and Google Play (Android 8 and above). The app provides live view, video playback, clip download, settings control, and firmware updates.

Turn on the dash cam and enable Wi-Fi from the camera's settings menu. On your phone, connect to the camera's Wi-Fi network (shown in settings), then open the JADOCAM app. First-time pairing typically takes under 2 minutes.

Yes. The JADOCAM app is free to download and use. There are no subscriptions or in-app purchases required.

The app can be used while the vehicle is stationary. We do not recommend using your phone while driving. The dash cam records independently without requiring the app to be open.

Ensure your phone's Wi-Fi is enabled and you are connected to the camera's network (not your home or mobile network). Check that the camera's Wi-Fi is turned on in the settings menu. If issues persist, try restarting both the camera and the app. Contact support if the problem continues.

All JADOCAM dash cams come with a 2-year manufacturer's warranty covering defects in materials and workmanship. Damage caused by improper use, accidents, or unauthorized modifications is not covered. Visit our Warranty page for full terms.

Contact our support team at support@jadocam.com with your order number, a description of the issue, and photos or video if possible. We will respond within 1 business day and arrange a replacement or repair as appropriate.

We offer a 30-day return policy on all purchases. Items must be returned in original condition with all accessories included. Contact us to initiate a return and we will provide a return label.

Our support team responds to all inquiries within 1 business day (Monday–Friday). For urgent issues, please include your order number in the subject line to help us prioritize.